The role of Service Advisor is responsible for administering service front-of-house activities and processes to maximise administrative efficiency within the service department. You will be the key link between customers, technicians, and internal departments, ensuring clear communication and accurate information at all stages of the service process.
A good level of technical understanding is required, enabling you to assist customers with simple technical queries, accurately capture fault descriptions, and communicate confidently using appropriate technical terminology.
From time to time, small repairs or minor workshop assistance may be required, particularly to support the service team during busy periods.
In addition, you will be required to maintain accurate and timely reports and records.
Key Responsibilities:
- Receives and directs internal and external customer enquiries for the service department, by telephone, email, and in person
- Acts as the first point of contact for service-related queries, providing basic technical guidance where appropriate
- Opens and manages work orders, ensuring accurate descriptions of reported faults and required work
- Checks work orders and job cards before submission to end customers
- Presents service estimates and explains work required in clear, customer‑friendly language
- Processes and verifies technicians’ labour and job information
- Maintains service department filing, records, and departmental information
- Liaises between technicians, parts, sales, and customers to provide timely updates on job progress
- Assists with small repairs or minor workshop tasks where required, in line with experience and training
- Ensures all service documentation is completed accurately and on time
Working Hours:
- Monday to Friday: 8:00am – 5:00pm
- Saturday: 8:00am – 12:00pm on a rota basis
- A flexible approach to hours is required to meet the needs of the business
What We’re Looking For:
- Previous experience in a service advisor, service administration, or similar role
(engineering, plant, automotive, agricultural or groundcare experience desirable) - A good level of technical knowledge, with the ability to understand machinery issues and communicate effectively with technicians and customers
- Willingness and confidence to assist with minor repairs or workshop tasks when required
- Ability to use standard desktop applications such as Microsoft Office and internet‑based systems
- Strong written and verbal communication skills
- Ability to analyse and interpret job information and reports
- Excellent organisational skills with strong attention to detail
- Ability to work under pressure and manage multiple tasks to deadlines
How to Apply:
Please send your CV with a covering letter to:
Gavin Holden
Service Manager, Burnley
Balmers GM Ltd
Manchester Road
Dunnockshaw
Burnley
BB11 5PF
Email: gavin@balmersgm.com
Tel: 01282 453900