Closing Date

Our Parts Advisors report into the Group Parts Manager and play a vital role in our mission to provide excellent customer experiences.

Balmers GM's Parts Department is a busy place from servicing customers to ensuring our stock is correct, two days are never the same! Excellent customer service is a must, regardless of the customer, we expect all our customers to get the same outstanding levels of customer service. Customers do not just mean our external customers, our Parts Advisors support the Service Department and ensure that the correct parts are available when jobs are undertaken, working with our colleagues to identify parts, pick parts from stock and/or order parts as required.

In addition to customer facing duties this role may also spend time supporting the set out of the retail store and conducting stock takes.

Experience of working in a ground-care, agriculture, garden machinery or automotive parts department is an advantage but not essential, full training and mentoring will be given to the right person who does not possess industry experience but is willing to learn and personify our commitment to excellent customer experiences.

You will develop an excellent working knowledge of our products - mainly John Deere and use the tools provided be able to answer customers queries.

 

Parts Advisors duties include:

1. Promotes and sells parts and/or services to meet customer needs.

2. Supplies Service Technicians with parts as required.

3. Verifies receipt of incoming shipments and assists with locating Stock.

4. Follows up on shortages and accelerates issues by reporting to the Depot Parts Manager.

5. Assists in keeping parts inventory clean, orderly and well organised.

 

We are looking for:

- Ability to use standard computer applications and internet functions.

- Excellent customer relationship skills.

- Experience of working in a busy environment.

- Ability to work in a team environment.

 

To apply, send your CV with covering letter to: 

Sabbir Cassooji / Group Parts Manager

Balmers GM Ltd, Manchester Road, Dunnockshaw, Burnley, BB11 5PF

OR: sab@balmersgm.com

 

Hours of work: Monday - Friday: 8am to 5pm and Saturday morning rota

Salary: £19,600 - £22,000 depending on age and experience.