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| TERMS & CONDITIONS |
| (Except where a price is stated fixed) all prices may be altered upto the time they are despatched.
All prices quoted are inclusive of valued added tax
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| Warranty and Return Policy |
| We accept the return of items only if they are unopened and in their original condition. To return an item to us you must telephone us within 7 days of their delivery to inform us of your intention to do so. If you return goods, as detailed, within 21 days of delivery to you, we will issue a refund to you for the price you paid for the item less the cost of transporting the goods to you and less any other charges we have incurred in fulfilling your order. Please note that you will be responsible for the cost of returning the goods to us.
You can always return items to us if they are defective. Please note that we only accept returns of items that have been opened if they are defective. In the case of a defective product, when returning an item please provide a full description of the fault and return the defective item to us in its original packaging together with all warranty documents, manuals and accessories. For your protection we would recommend that you use a Recorded Delivery Service. Our Returns Policy does not affect your Statutory Rights.
When returning any petrol powered product all oil and petrol MUST be drained from the engine before you release the goods to a carrier. This is for the safety of the carrier firm
All products advertised on this site will carry a manufacturer's warranty. Any part or parts of the product that are considered by an authorised agent for the product to be defective in materials or workmanship or both will be replaced free of charge.
The cost of transportation of the product to/from the authorised agent is borne by the purchaser. In some cases, most notably ride-on lawn tractors, the authorised agent can recover some transport costs from the manufacturer. Further details are available on request.
The warranty periods shown are effective from the date of delivery and, unless otherwise permitted by the manufacturer, apply to the original owner only.
The warranty periods shown assume use of the product in a "residential household situation" and that the product has been maintained in accordance with the instructions published by the manufacturers of the various components. A "residential household situation" excludes any use of the product for commercial operations, income producing or rental operations and racing/competition.
Details of commercial use warranties are available on request. Only authorised agents can carry out warranty repairs. Details of your nearest agent are available on request.
The warranty policy or policies covering a product will only cover defective materials and/or workmanship.
Warranty will not cover the following :-
- Normal wear and tear
- Neglect, abuse and/or use of the product for a purpose for which it was not intended
- Failures resulting from lack of or improper maintenance/adjustment
- Failures caused by parts and/or accessories that are not genuine
- Contamination caused by stale or dirty fuel
- Failures resulting from insufficient lubrication
- Routine maintenance and adjustment
- Bent or broken crankshaft
- Bent blade(s)
- Failures caused by use of incorrect fuel
- Expenses incurred whilst the product is out of use for warranty repairs
This list is not intended to be exhaustive. Batteries and gear boxes can have different warranty periods to the rest of the machine. Details are available on request. If you have any questions regarding warranties please do not hesitate to contact us.
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| Shipping Terms and Conditions |
| All our petrol powered equipment undergoes a thorough pre-delivery inspection before it is released to the customer. All our petrol powered products are removed from their boxes, run and tested and adjusted prior to despatch. We will return the equipment to its box for shipment but four stroke engines will be despatched without oil in the engine (the oil will be supplied). Instructions on filling the engine with oil must be followed. Any machine powered by a two-stroke engine will be supplied with two-stroke oil. Chainsaws will be supplied with chain oil.
Delivery Information
Delivery is FREE in the Lancashire Area.
Ride-on mowers will have to be price on application to other destinations due to size and weight. Please contact us on sales@balmersgm.com for delivery cost.
Most goods will be overnight carrier or post for next working day delivery (Monday - Friday) subject to stock availability. If an order cannot be fulfilled within 3 working days we will let you know as soon as possible.
Ride-on mowers despatched to destinations in Lancashire will be delivered by our own transport within 10 working days subject to stock availability. If an order cannot be fulfilled within 10 working days we will let you know as soon as possible.
Goods other than ride-on mowers (subject to stock availability) via next day carrier service. If an order cannot be fulfilled within 5 working days we will let you know as soon as possible.
The delivery person may ask for assistance in unloading the goods from his/her vehicle at the destination if he/she feels that such assistance is necessary for the safe delivery of the goods.
A signature will be required on delivery as proof of delivery.
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